You can shop risk free with Phantom within a 30 day return period.
We can now accept items returned to us within 30 days from the date your order was dispatched. All items must be returned to us before a refund or exchange is issued.
Please don't use scissors or knives to open your package; you are able to just tear the packaging open. Returns with scissor or knife marks will not be accepted. Items must be returned to us in an unworn and unwashed condition, deemed fit for resale with tags still attached.
Please be very careful when trying products on, for example, please ensure you are not wearing makeup, perfume, deodorant or antiperspirant which may leave marks on the product as we will not be able to arrange an exchange or refund for any item returned to us with any marks or stains. Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty.
Please note that for hygiene reasons Boxer Shorts/Underwear cannot be returned.
I have made an order and need to cancel before dispatch
Depending on where your order is in our dispatch process we may be able to cancel your order for you. Please email us as quickly as possible at email@example.com quoting your order number and we will endeavour to assist with your request.
I want to return an item to Phantom
Please complete your returns form, find it by clicking this link https://cdn.shopify.com/s/files/1/2255/0539/files/ZS_RETURNS_FORMS.pdf?5712
I would like to return an item for something else
Follow the returns process as above and let us know on the returns form that you would like an exchange, the name or style code of the new item and the size you would like. We aim to process your return within 3 working days of receipt however the vast majority are processed the same day they are received. You will receive an e-mail to confirm your return has been received and we will email you again to let you know that the new item has been shipped. Please expect it to arrive in around 2-3 working days from dispatch. However, if you have not received it within 5 working days, please contact us.
I would like to return an item for a refund
As long as you return your item to us within 28 days from the date you received your parcel we can process a refund for you. Please let us know that you would like a refund on your returns form and let us know why. Once we receive your parcel back we aim to issue your refund within 5 working days. Once the refund has been processed, you will receive an email confirming this. Please then allow around 2-3 working days for the refund to be credited to your card, although this is dictated by your bank or card issuer and can vary.
I have received a faulty item
If the item you received is faulty, please accept our sincere apologies for the inconvenience. Please e-mail firstname.lastname@example.org quoting your name, order number and details of the product received. We will then advise on how to proceed. You have 30 days from receipt of the faulty item to return it to us.
I have received an incorrect item
If the item you received is not what you originally ordered, please accept our sincere apologies for the inconvenience. Please email email@example.com quoting your name, order number and details of the incorrect product received. We will then advise on how to proceed. You have 30 days from our despatch of the incorrect item to return it to us.
Consumer Contracts Regulations 2013
Under the United Kingdom's Consumer Contracts Regulations 2013 you have the right to cancel your order for any item purchased from Phantom for a full refund no later than 30 days from the date you receive your goods. This does not apply to items that cannot be returned for hygiene reasons or have been unsealed. Order cancellations must be made in writing, quoting your name, address and order number, within 30 days of delivery of your item(s) by post to the address above. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 30 days of cancellation. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Where do I send returns
To return your order Click here to download our returns form & label.